Frequently Asked Questions

Last updated: January 2026

Birmingham Skin and Physio Clinic ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Who We Are

Birmingham Skin and Physio Clinic is the data controller responsible for your personal data collected through this website and in connection with our clinical services.

2. Information We Collect

• Contact details (name, email address, phone number, address)
• Appointment and booking information
• Health information relevant to your treatment, provided during consultations (special category data under Article 9 UK GDPR)
• Payment information, processed securely through our payment providers
• Clinical photographs, where separately consented to
• Website usage data (pages visited, device type, general location) via analytics and cookies

3. Lawful Basis for Processing

We process your personal data under the following lawful bases (Article 6 UK GDPR), and where relevant, Article 9(2)(h) for health data processed for the purposes of care:

• Consent — for marketing communications and optional clinical photography
• Contract — to provide the treatments and services you book
• Legal obligation — to retain clinical records as required by healthcare regulation
• Vital interest — in the case of a medical emergency

4. How We Use Your Information

• Schedule, confirm, and manage your appointments
• Provide safe, appropriate clinical care and aftercare
• Send appointment confirmations and reminders via email, SMS, WhatsApp, or recorded phone call
• Improve our services and website experience
• Comply with legal and regulatory obligations, including those of the Care Quality Commission (CQC) where applicable

5. How We Protect Your Information

We use industry-standard security measures, including encrypted data storage, access-controlled systems, and secure booking forms, to protect your personal and health information from unauthorized access, loss, or misuse.

6. Sharing Your Information

We do not sell your personal information. We may share information with trusted third parties only where necessary — for example, payment processors, SMS/WhatsApp communication providers, or as required by law. Any international data transfers are made with appropriate safeguards in line with UK GDPR.

7. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request erasure of your data ("right to be forgotten"), subject to legal and clinical record-keeping requirements
• Restrict or object to certain processing
• Request data portability
• Withdraw consent for marketing communications or clinical photography at any time

We will respond to any request within one month, free of charge, in line with statutory requirements.

8. Cookies

Our website uses cookies in accordance with PECR. Essential cookies are used to operate the site; analytics cookies are used only with your consent, and you can manage preferences through your browser settings.

9. Data Retention

We retain personal and health information only as long as necessary for clinical, legal, and regulatory purposes, in line with NHS and private healthcare record retention guidance.

10. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Contact Us

For questions about this Privacy Policy or your data, contact us at info@briminghamskinphysio.co.uk or call 0742 443 2701.

Last updated: January 2026

These Terms & Conditions govern your use of the Birmingham Skin and Physio Clinic website and the booking of any services with us, and are governed by the laws of England and Wales. By using our website, submitting a booking, or checking the consent box on our appointment form, you agree to the terms below.

1. Appointments & Bookings

Appointment requests submitted online are not confirmed until our team contacts you to verify your preferred date and time. We reserve the right to suggest alternative slots based on availability.

2. Consent to Treatment

No treatment will be carried out without your informed consent. Before any procedure, you will be given clear information about the treatment, its benefits, risks, and alternatives, and asked to confirm your agreement, in line with General Medical Council and CQC guidance on informed consent. You may withdraw consent at any time, including after a consent form has been signed.

3. Cancellations & Rescheduling

We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a cancellation fee, at our discretion.

4. Treatment Suitability

All treatments are subject to a clinical consultation to confirm suitability. We reserve the right to decline treatment if it is not considered clinically appropriate.

5. Payments

Payment is due at the time of treatment unless otherwise agreed. We accept cash and major card payments. Prices are subject to change without prior notice, though confirmed bookings will honour the price quoted at the time of booking.

6. Results & Expectations

While we use evidence-based techniques and experienced practitioners, individual results vary. We do not guarantee specific outcomes, and realistic expectations will be discussed during your consultation.

7. Communications

By booking an appointment, you agree that we may contact you via the methods you select (email, SMS, WhatsApp, or recorded phone call) to confirm and remind you of appointments, in accordance with PECR and our Privacy Policy.

8. Complaints

If you are unhappy with any aspect of your care, please contact us directly so we can address your concerns. You may also contact the Care Quality Commission (CQC), the independent regulator of health and social care in England, at cqc.org.uk or by calling 03000 616161.

9. Limitation of Liability

To the extent permitted by law, Birmingham Skin and Physio Clinic is not liable for indirect or consequential damages arising from use of our website or services, beyond what is required by applicable healthcare regulations.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Continued use of our website or services after changes constitutes acceptance of the updated terms.

12. Contact Us

For questions about these Terms & Conditions, contact us at info@briminghamskinphysio.co.uk or call 0742 443 2701.